If you’re still having trouble registering or signing in to My Account, you may need to update settings on your device. Review our troubleshooting guide below for more information.

Make sure you are using the latest version of a supported browser:

Google Chrome
Microsoft Edge
Apple Safari

Make sure the date and time are set correctly on your device:

Windows users:
- From the Start menu, click “Settings” > “Time & Language” > “Date & Time.”
- Use the drop-down menu under “Time Zone” to choose your preferred time zone.
MacOS (Apple) users:
- From the Apple menu, click “System Preferences.”
- Click the “Date & Time” icon. If the padlock at the bottom of the window is locked, click it and enter an administrator’s name and password. Select the “Date & Time” tab if it isn't already selected.
- Select “Set Date & Time Automatically” to set your date and time according to one of Apple's Network Time Protocol (NTP) servers.
- Select the “Time Zone” tab. If the system is unable to determine your location automatically, uncheck “Set time zone automatically using current location” so you can manually set your location. On the world map, select your time zone region. From the “Closest City” drop-down menu, choose the closest city to your location.

Make sure cookies are enabled on your browser:

Google Chrome users:
- Click the 3 vertical dots to the right of the URL bar.
- Click "Settings."
- Click "Privacy and security" in the navigation bar on the left side of the screen.
- Click "Cookies and other site data."
- Make sure "Block all cookies (not recommended)” is not checked.
Microsoft Edge users:
- Click the 3 horizontal dots to the right of the URL bar.
- Click "Settings."
- Click "Cookies and site permissions" in the navigation bar on the left side of the screen.
- Click "Cookies and site data."
- Make sure "Allow sites to save and read cookie data (recommended)” is checked.
Safari users:
- From the Safari menu, click “Preferences.”
- Click the “Security” tab at the top of the screen.
- Under “Accept Cookies,” make sure “Always” is checked.

Clear your cache:

Google Chrome users:
- Click the 3 vertical dots to the right of the URL bar.
- Select "More tools” > "Clear browsing data..."
- In the “Advanced” tab, select "All time" from the drop-down menu and then click "Clear data."
- Re-start your browser before attempting to log in to My Account.
Microsoft Edge users:
- Click the 3 horizontal dots to the right of the URL bar.
- Click "Settings."
- Click "Privacy, search, and services" in the navigation bar on the left side of the screen.
- Under “Clear browsing data,” click “Choose what to clear.”
- Select "All time" from the drop-down menu, check the “Cached images and files” and “Cookies and other site data” check boxes, and then click "Clear data."
- Re-start your browser before attempting to log in to My Account.
Safari/MacBook users:
- From the Safari menu, click “History” > “Preferences.”
- Click the “Privacy” tab at the top of the screen.
- Click "Remove All Website Data..."
- Click "Remove Now" or “Remove All” in the pop-up window that appears.
- Re-start your browser before attempting to log in to My Account.
iPad/iPhone users:
- Open the Settings app.
- Scroll down until you see “Safari.” Click to access the settings.
- Scroll down until you see a link named “Clear History and Website Data.” Click the link.
- Exit the Settings app.
- Open the Safari app and visit www.gct.com or www.oattravel.com to access My Account.

Frequently Asked Questions

Registering & Signing in to My Account

Why register and sign in to My Account?

How do I register for My Account?

What are the guidelines for creating a new password?

How do I sign in to My Account?

I am already signed in, why am I being asked to enter my username and password again?

What is "Remember Me"?

What is "This Isn't Me"?

Why haven't I received an email to reset my password?

What is a Recovery Code/Verification Code and why am I being asked to enter this information?

Why is My Account locked?

Why did my password expire?

I need additional help