Travel Forum

Our Travel Forum was created to provide you with the opportunity to connect with other travelers who share your passion for travel. Sign into "My Account" and you’ll be able to write reviews, share your travel experiences, and post questions for other travelers. Not yet registered? It’s simple to create an account, membership is free, and it only takes a moment to join. Once you do, you’ll be able to participate in the forum. If you have a specific customer service or quality assurance question, please contact our Traveler Support Team by calling 1-800-221-0814. We value the contributions of our travelers. Please familiarize yourself with the guidelines for participation before you begin.

Author: noseycat

Joined: 5/18/2012
Posts: 86
GCT Trips Taken: 8
OAT Trips Taken: 6
Traveler Since: 2007

August 07, 2013

Giving credit where credit is due:  On a recent trip we experienced some minor inconvenience (not the fault of GCCL!!)--one of those things that travelers must take in stride and keep going.  Today we received a totally unsolicited and unexpected financial adjustment from GCCL.  Certainly not necessary, but sincerely appreciated.  We'll put it to good use on another trip.  Our thanks to a good company!

Author: grandcircle

Joined: 3/5/2010
Posts: 418
GCT Trips Taken: 0
OAT Trips Taken: 0

August 07, 2013

Hello Noseycat -

Thank you so much for posting this in the Forum.  We're glad you had a great experience overall!

We look forward to hosting you again soon!

Kind Regards,


GCCL Forum Moderator

Author: captainlarry

Joined: 4/24/2010
Posts: 552
GCT Trips Taken: 10
OAT Trips Taken: 0
Traveler Since: 2002

August 08, 2013

As we were finalizing the financial details for our recently completed Ireland in Depth tour I was surprised when informed that we should have been given a $100 reduction as a "Goodwill Refund" from our Northwest National Parks tour last year. Since I had already paid for the tour the $100 was transferred to my checking account. Emma, the customer service rep with whom I was speaking, could not tell me any details about the refund except that there was an entitlement. I cheerfully accepted it but still don't know why it was offered. The only inconvenience I suffered during the tour was totally my own fault.

You cannot Post or Reply, please sign in

Rules of Use:
Be Relevant

Please stick to the topic of travel when posting in our Forum. Stay on the relevant topic and do not disrupt a discussion in progress. If you have a specific customer service question or issue, please contact our Traveler Support Team by calling 1-800-221-0814.

Be Respectful

Use of any inappropriate language, personal attacks, and hate speech are not permitted. Respect others’ opinions and suggestions.

Be Mindful of Privacy Issues

Please do not post the personal information of other members (full names, e-mail addresses, phone numbers, etc).

Help us help you

Please click on the ‘Report Abuse’ button if you see an inappropriate posting.