As we were finalizing the financial details for our recently completed Ireland in Depth tour I was surprised when informed that we should have been given a $100 reduction as a "Goodwill Refund" from our Northwest National Parks tour last year. Since I had already paid for the tour the $100 was transferred to my checking account. Emma, the customer service rep with whom I was speaking, could not tell me any details about the refund except that there was an entitlement. I cheerfully accepted it but still don't know why it was offered. The only inconvenience I suffered during the tour was totally my own fault.