Travel Forum

Our Travel Forum was created to provide you with the opportunity to connect with other travelers who share your passion for travel. Sign into "My Account" and you’ll be able to write reviews, share your travel experiences, and post questions for other travelers. Not yet registered? It’s simple to create an account, membership is free, and it only takes a moment to join. Once you do, you’ll be able to participate in the forum. If you have a specific customer service or quality assurance question, please contact our Traveler Support Team by calling 1-800-221-0814. We value the contributions of our travelers. Please familiarize yourself with the guidelines for participation before you begin.

Author: singsling

Joined: 6/23/2010
Posts: 250
GCT Trips Taken: 11
OAT Trips Taken: 0
Traveler Since: 1995

September 10, 2012

You know, I realize some people believe the tour/travel company who handles the tour and air transportation should also be the traveler's advocate, but over 23 years of traveling, I found it was a whole lot easier to get my face into the airline, not to argue, but to find out my options, what is available, will I have a problem on a particular routing,  how they will help me, etc.   Getting info from the horses mouth is a lot better than getting it from a third or fourth party, the company may not have all the info available to give to the traveler.  My experience, if after contacting the airline and getting no where or not satisfied with their comments, then I'll contact Grand Circle and discuss with the appropriate department.   I want info that I can work with, and following guidelines the travel company has is not good enough for me.  Just my viewpoint.  Airlines have always helped me or eased my mind.  Not to say Grand Circle (or other entity) doesn't know how to  help, or unwilling to, but I'm more comfortable dealing directly with the airline, in this case. 

Author: luisa

Joined: 3/13/2010
Posts: 721
GCT Trips Taken: 7
OAT Trips Taken: 2
Countries Visited:

Bahamas, Cayman Islands, Canada, Mexico, Spain, France, Monoco, Croatia, Switzerland, The Netherlands, Belgium, Germany, Austria, Italy, Greece, Turkey, Egypt, Morocco, Chile, Argentina, Australia, New Zealand, Fiji. Ireland

Traveler Since: 2006

September 12, 2012

I agree with Singsling. I prefer going to the source for trip information. I've had good luck getting answers/making changes with the  air department on GCT/OAT after I gathered the information myself.

You cannot Post or Reply, please sign in

Rules of Use:
Be Relevant

Please stick to the topic of travel when posting in our Forum. Stay on the relevant topic and do not disrupt a discussion in progress. If you have a specific customer service question or issue, please contact our Traveler Support Team by calling 1-800-221-0814.

Be Respectful

Use of any inappropriate language, personal attacks, and hate speech are not permitted. Respect others’ opinions and suggestions.

Be Mindful of Privacy Issues

Please do not post the personal information of other members (full names, e-mail addresses, phone numbers, etc).

Help us help you

Please click on the ‘Report Abuse’ button if you see an inappropriate posting.