You know, I realize some people believe the tour/travel company who handles the tour and air transportation should also be the traveler's advocate, but over 23 years of traveling, I found it was a whole lot easier to get my face into the airline, not to argue, but to find out my options, what is available, will I have a problem on a particular routing, how they will help me, etc. Getting info from the horses mouth is a lot better than getting it from a third or fourth party, the company may not have all the info available to give to the traveler. My experience, if after contacting the airline and getting no where or not satisfied with their comments, then I'll contact Grand Circle and discuss with the appropriate department. I want info that I can work with, and following guidelines the travel company has is not good enough for me. Just my viewpoint. Airlines have always helped me or eased my mind. Not to say Grand Circle (or other entity) doesn't know how to help, or unwilling to, but I'm more comfortable dealing directly with the airline, in this case.