My wife and I were part of a GCI group staying in Christchurch, NZ at the time the earthquake hit. Fortunately, our group was away from the hotel which is located in the downtown area and we all excaped unscathed. Our luggage and all our personal belongings remains in the hotel.
This morning I contacted Tripmate Insurance Company and received the following information: Prescription drugs are not covered, nor is any doctor's visit/consultation. Anything purchased as essential items (clothing, toothbrushes,medications,etc.) are not covered. Some of the items that were left in the hotel may be covered up to a maximum of $1500/person ($600/person for jewelry). There will be no processing of claims until word is received if/when the luggage can be accessed/returned. So, it would appear that the work Ronan, our tour director did in listing all our expenses was for nothing. Some of these items may be covered under personal homeowners policies.
I then contacted GCI and asked what they would be doing to cover our loses. As of this morning, there is a letter being compiled that states that GCI will not be responsible for any loses incurred. This includes emergency purchases and anything that doesn't make it back from Rydges.
Yesterday I contacted Rydges Hotel direct via email. .The hotel manager indicates it will probably be a month or more before they have access to the hotel.
If anyone has any further information, please post.