Well, Fran, I looked up the tour on the web site, looked at the accommodations listed, and read the first 10 reviews. Wow! Either those people took a different tour than I did or their expectations were much, much higher than mine!
About the hotels -- only three on the main tour and the Victoria hotel on the extension are the same as when I took the tour in 2012. The Victoria Marriott Inner Harbour Hotel is very nice and very conveniently located. They couldn't have done much better, I think.
The Red Lion River Inn in Spokane was good but not great. The breakfast was a little weak there, but tolerable. The location, along the River Walk Park, is as good as you could hope for. The Mount Royal Hotel in Banff is old and tired, but...what is the word? Quaint? It is very conveniently located. The breakfast venue was crowded but the food was good. It was just kind of hard to get to. Nancy Greene's Cahilty Lodge in Sun Peaks is a ski lodge and you will be there out of season. It is comfortable. You can see the whole town in ten minutes and you will not run into any crowds. We saw a black bear eating dandelions on one of the ski slopes just behind the hotel.
The other hotels listed are different from where we stayed on the trip. It is a lot of hours and miles on the bus, but with fairly frequent stops. Our bus was quite comfortable and, yes, debarkation and embarkation was slow. But plenty of time was allowed and you've got to expect that situation. The reviewers must have been comparing to European tour buses when they complained of only one door. I think that in the USA and, I believe, Canada, tour buses can legally have only one door. I'm not certain of that but I'm sure I heard that somewhere.
The only "domestic" tour to compare was the Majestic National Parks tour I took in 2008. I can hardly distinguish, in my memories, between the two. Both had a lot of bus time. the accommodations were comparable. I was probably more exhausted at the end of the Majestic National Parks tour, but I think it was a day or two longer.
I think it was interesting that two reviewers from the same tour had such divergent opinions about the Program Director. One complained of the amount of talking -- no quiet time. That's what PDs do. We had Cory Greenlee and she was very good, but, yes, she did talk constantly. But it was nearly all of interest and added to our enjoyment of the tour.
Hope this was not too boring. Go, enjoy, and remember, don't set your expections too high and you will be pleasantly surprised.