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Author: muzzer49

Joined: 3/4/2014
Posts: 1
GCT Trips Taken: 1
OAT Trips Taken: 0

March 04, 2014

Returned from a wonderful trip to Bariloche and the Antarctica on January 29, 2014.  This was my 1st time with GCT.  They did a terrific job other than the meeting at the airport ( we had a problem and the pick up person couldn't speak English!!).  and some of the hotels.

The Amerian  Park Hotel in Buenos Aires is a fabulous location, but not a good hotel. They have no service.  They couldn't change a small bill except at the bar where we were given coins that were not Argentinian, but we didn't know it!! There was no hot water in our room---lukewarm, but no one did anything about it  even after we said something to our leader.  2 of the 4 lights in the hall were out and no one cared. The furniture in our room was falling apart, the bed skirts were filty and the shower had mold.

The hotel in Bariloche, Cacique Inacayal is fabulous unless you want to sleep.  We had requested a quiet room  so they gave us a "closet" size room where  3/4 of the small window looked at a wall.  That would all have been okay, but after 2 sleepless nights of listening to water fall on tin, we asked to be moved.  The move  to a room on the lake was no better.  With closed windows, no air or airconditioning  (it was 80 degrees during the day and we faced West) we bared the heat, but still listened to disco music until 5:00am.  We were ready to go stay at another hotel so we could sleep.  This hotel should only be used by people who are hard of hearing.

Lastly, the Corinthian ship.  It is well appointed, well laid out, outstanding food and staff.  BUt,,,,,, we could not use the toilets parts of at least 3 different days because they were having problems with the system.  There was hardly any pressure in the shower which they tried to fix, but did not succeed.  Lastly, we concluded that the thermostat in the room is only for looks.  It was so hot in there we had to leave our hall door open when we could.  So there are some real infrastructure problems on that ship.

Author: grandcircle

Joined: 3/5/2010
Posts: 292
GCT Trips Taken: 0
OAT Trips Taken: 0

March 06, 2014

muzzer49, thank you so much for your feedback on the hotels and the ship. Someone will be contacting you offline within the next few days to discuss your trip.

Kind wishes,

Andrew, Forum Moderator

Author: rosebud

Joined: 3/16/2013
Posts: 10
GCT Trips Taken: 1
OAT Trips Taken: 8
Countries Visited:

Alaska, The Amazon, Amsterdam, Antarctica, Argentina, Canada (Lake Louise, Banff, Jasper, Toronto, Windsor), Bahamas, Bermuda, Bhutan, the Baltics (Tallin, Estonia; St. Petersburg, Russia; Copenhagen, Denmark; Oslo, Norway; Stockholm, Sweden; Helsinki, Finland; Berlin, Germany), Brazil, China, Costa Rica, Ecuador, Egypt, England, Galapagos Islands, Greece, Hawaii, Iceland, Israel, Italy, Jamaica, Jordan, Kenya, Machu Pichu, Mexico (Sea of Cortez, La Paz), Mongolia, Namibia, New Zealand, Nepal, Patagonia, Peru, Spain, Virgin Islands

Traveler Since: 2007

March 07, 2014

We thought it was only our trip to Antarctica beginning February 2 where the ship was having problems with the heating and cooling. We, too, had determined that the cabin thermostat was only for show! Now that we have learned that other GCCL Antarctic travelers experienced the same problem on the Corintian, we are wondering why the heating/cooling problems have not been resolved all season.  Aside from the temperature issues which were certainly a detriment, the ship, its crew and the naturalists were wonderful, and Antarctica is a fantastic trip.  

Author: jl.anderson

Joined: 3/17/2010
Posts: 98
GCT Trips Taken: 2
OAT Trips Taken: 5
Countries Visited:

With OAT/GCT: China, Peru, Ecuador, Ukraine, Russia, Kenya, Tanzania, Rwanda, Botswana, Zambia, Zimbabwe, South Africa, Argentina, Chile, Brazil, Uruaguay, Antarctica plus 40+ more countries on my own.

Traveler Since: 2007

March 07, 2014

Annmarie or Andrew:

Could you please publicly address the issues with the Corinthian and the hotels on the Antarctica trip?  Those of us with an upcoming trip would appreciate knowing that these problems have been resolved before our trip.

Judy

Author: grandcircle

Joined: 3/5/2010
Posts: 292
GCT Trips Taken: 0
OAT Trips Taken: 0

March 07, 2014

Judy,

I will look into these matters. I will try to have an answer for you early next week.

Kind regards,

Andrew, Forum Moderator

Author: rosebud

Joined: 3/16/2013
Posts: 10
GCT Trips Taken: 1
OAT Trips Taken: 8
Countries Visited:

Alaska, The Amazon, Amsterdam, Antarctica, Argentina, Canada (Lake Louise, Banff, Jasper, Toronto, Windsor), Bahamas, Bermuda, Bhutan, the Baltics (Tallin, Estonia; St. Petersburg, Russia; Copenhagen, Denmark; Oslo, Norway; Stockholm, Sweden; Helsinki, Finland; Berlin, Germany), Brazil, China, Costa Rica, Ecuador, Egypt, England, Galapagos Islands, Greece, Hawaii, Iceland, Israel, Italy, Jamaica, Jordan, Kenya, Machu Pichu, Mexico (Sea of Cortez, La Paz), Mongolia, Namibia, New Zealand, Nepal, Patagonia, Peru, Spain, Virgin Islands

Traveler Since: 2007

March 08, 2014

On February 25th, after our return from Antarctica on the Corinthian, GCCL sent me a letter advising that "due to an unexpected maintenance issue on board the M/S Corinthian, there was a problem with the heating in your cabin." Now that I know this problem occurred to customers who had travelled on the Corinthian prior to our trip, I am disappointed that GCCL deemed our temperature problem "unexpected."  I am disappointed because I have always thought this company to be protective, upfront and honest with its travellers.  GCCL has known about the heating/cooling issue for some time, yet the problem has gone unresolved, and worse GCCL has failed to warn its customers to properly prepare for this problem. 

That being said, and as I have stated before, the rest of the adventure was spectacular and should not be avoided because of the cabin temperature discomfort.

Author: mertziek

Joined: 9/2/2010
Posts: 35
GCT Trips Taken: 5
OAT Trips Taken: 0
Traveler Since: 2010

March 09, 2014

I stayed in the NH Crillon in Buenos Aires and thought the hotel was a bit shabby compared to those I stayed in with GCT when I did the Chile-Argentina trip in 2010.  However, it was in a great location.  So not sure if location is the determining factor or the price but given the overall price of this trip, I was a bit surprised.  It was not unbearable, just not up to the usual GCCL standards.  And my cabin was hot on the Corinthian II, too, but what a great ship and staff.

Author: jl.anderson

Joined: 3/17/2010
Posts: 98
GCT Trips Taken: 2
OAT Trips Taken: 5
Countries Visited:

With OAT/GCT: China, Peru, Ecuador, Ukraine, Russia, Kenya, Tanzania, Rwanda, Botswana, Zambia, Zimbabwe, South Africa, Argentina, Chile, Brazil, Uruaguay, Antarctica plus 40+ more countries on my own.

Traveler Since: 2007

March 27, 2014

FORUM MODERATOR ANDREW:

Do you now have an answer for me - it's been 3 weeks?

Judy

Author: grandcircle

Joined: 3/5/2010
Posts: 292
GCT Trips Taken: 0
OAT Trips Taken: 0

March 28, 2014

Judy,

I apologize for the delay in getting back to you. In researching this, it seems that the heating issue was only in a small group of cabins. The maintainence crew of the Corinthian are well aware of this now, and we anticipate this being fixed long before our Antarctica trips beging again in December.

At this time, it's too early to say whether we'll be using the same hotels for this trip or not. We are certainly aware of the feedback regarding them, and this will have a strong influence on whether we return to these hotels or not.

If you have specific questions regarding your reservation, please contact our Traveler Support team at 1-800-221-0814.

Kind regards,

Andrew, Forum Moderator

Author: jl.anderson

Joined: 3/17/2010
Posts: 98
GCT Trips Taken: 2
OAT Trips Taken: 5
Countries Visited:

With OAT/GCT: China, Peru, Ecuador, Ukraine, Russia, Kenya, Tanzania, Rwanda, Botswana, Zambia, Zimbabwe, South Africa, Argentina, Chile, Brazil, Uruaguay, Antarctica plus 40+ more countries on my own.

Traveler Since: 2007

March 28, 2014

Andrew,

Thanks for your answer.  GCT has recently acquired the Corinthian. Even though as you say the heating issue was only in a small group of cabins, that's too many for the comfort of the guests.  Since  GCT owns the Corinthian now the problem needs to be addressed.  

Judy

Author: catsforkids

Joined: 10/28/2014
Posts: 3

February 04, 2015

Boy, I sure hope, since I am new to GCT, that they don't stick us in the worst rooms available. I am a light sleeper even with earplugs.

Is the room quality based on loyalty levels?

Now I am wishing I had read all this info befoer booking (and paying).

Author: nanaandpapa

Joined: 3/30/2011
Posts: 580
GCT Trips Taken: 12
OAT Trips Taken: 4
Countries Visited:

Argentina, Aruba, Austria, Australia, Bermuda, Belgium, Botswana, Brazil, Canada, Chile, China, Croatia, Czech Republic, Denmark, Dominican Rep., Egypt, England, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Luxembourg, Mexico, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Peru, Portugal, Puerto Rico, Russia, South Africa, Spain, St. Marten (fr), St. Martin (nd), Sweden, Switzerland, Thailand, Turkey, Ukraine, USA, Vatican, Zimbabwe

Traveler Since: 2002

February 04, 2015

We have stayed at the Panamericano, the listed hotel in BA and the listed hotel in Bariloche. We noticed little noise in the Panamericana, even though it is in the rquivalent of Times Square in NYC, on a street that is 20 lanes wide, but all of the GCT rooms were on at least the 5th floor  and apparently all roughly equivalent. I have seen comments on the Bariloche hotel concerning noise, but the only noise we heard was the outside wind, which was very strong and constant. As it was our 16th trip with GCT, we did get an exceptional room, but heard no complaints from any of our fellow travelers, and even on our first trips, we never got rooms that we would consider sub-standard.

When are you going to Anarctica? We are booked on the 2/10/16 departure.

Added later.

I just realized that the original post in this duscussion was the one and only complaint that I had seen about noise in this hotel.

Author: retirement

Joined: 7/30/2012
Posts: 29
GCT Trips Taken: 2
OAT Trips Taken: 7
Traveler Since: 2006

February 05, 2015

Andrew,

You state that the heating issues will be fixed long before the trips begin in December, how about the Spring, Summer & Fall trips on the Corinthian?  Will the heating problem be fixed for those trips also?   You did not address the plumbing problem,  have they been fixed in all cabins, flushing toilets and good water pressure?   I’m sure that you guys will have everything up to code now that you are totally aware of the problems.  Still looking forward to our Corinthian cruise in a few months, even if we need to travel with the balcony door open.

Author: jl.anderson

Joined: 3/17/2010
Posts: 98
GCT Trips Taken: 2
OAT Trips Taken: 5
Countries Visited:

With OAT/GCT: China, Peru, Ecuador, Ukraine, Russia, Kenya, Tanzania, Rwanda, Botswana, Zambia, Zimbabwe, South Africa, Argentina, Chile, Brazil, Uruaguay, Antarctica plus 40+ more countries on my own.

Traveler Since: 2007

March 03, 2015

a follow up response since my Antarctica trip on January 11, 2015

almost ONE FULL YEAR AGO, Andrew wrote:

it seems that the heating issue was only in a small group of cabins. The maintainence crew of the Corinthian are well aware of this now, and we anticipate this being fixed long before our Antarctica trips beging again in December (of 2014)

Folks, I can tell you that the overheating issues on the Corinthian have not been addressed.  My cabin temp was usually at 78-82 degrees 24 hours a day for the entire cruise. I even have photos of the clock/temp gauge in my cabin showing 78 degrees.  I had a very nice window but no way to open it for some relief.  I alerted the ship staff to the problem in my cabin upon check-in and they all seemed very "surprised" that the cabin was so warm.  The crew claimed that an engineer came into my cabin while we were ashore to fix the problem (the vents were in the ceiling above the bed).  I did not see any evidence that anyone had been in my cabin to fix the problem.  The overheated temperatures on the Corinthian were quite the conversation piece amongst my fellow travelers.  Many had similiar problems with overheating in their cabins and even in the 3rd deck reception, the 2nd deck dining room and the 4th deck lounge/bar.

The Corinthian is a lovely ship with great crew.  Too bad a comfortable atmosphere could not be provided for.

Judy 

Author: retirement

Joined: 7/30/2012
Posts: 29
GCT Trips Taken: 2
OAT Trips Taken: 7
Traveler Since: 2006

March 04, 2015

Oh no.  Seeing  that they had a full year to fix the problems addressed, I felt comfortable that GCT would ensure the temperature issues were fixed long before we set sail in just a couple of months.   Judy, how was the plumbing?  Did you hear of anyone having water pressure problems as stated above in previous posts?  Hope you enjoyed your Antarctica adventure, this was one of our favorites. 

Author: jl.anderson

Joined: 3/17/2010
Posts: 98
GCT Trips Taken: 2
OAT Trips Taken: 5
Countries Visited:

With OAT/GCT: China, Peru, Ecuador, Ukraine, Russia, Kenya, Tanzania, Rwanda, Botswana, Zambia, Zimbabwe, South Africa, Argentina, Chile, Brazil, Uruaguay, Antarctica plus 40+ more countries on my own.

Traveler Since: 2007

March 04, 2015

hi retirement:

I did not experience problems with the water pressure or plumbing in my cabin.  I also did not hear others discussing this, but it could have or have not happened.  Can you tell me what trip you are scheduled for?  I understand from an earlier thread that the Corinthian is going into dry dock for an overhaul after the Antarctica season (which should be right about now).

Judy

Author: retirement

Joined: 7/30/2012
Posts: 29
GCT Trips Taken: 2
OAT Trips Taken: 7
Traveler Since: 2006

March 05, 2015

Judy, thanks for the response.  Actually we are scheduled for 2 trips on the Corinthian, “Northern Spain” this Spring, and “Grand Baltic Sea Voyage” next spring. I just got off the phone with Thomas from Travel Support.  His initial response was that I could be assured the Corinthian would be running for our upcoming trip.  However I did request that he check with Regional.  He said they stated that the Corinthian was in Dry dock to have electrical problems fixed and was out of dry dock for the January 2nd  Antarctica trip.    And that I could be assured the Corinthian would be doing the Spring voyages. Hopefully he was given the correct information by Regional. Were you on the Corinthain, or the Corinthian 2? 

Author: jl.anderson

Joined: 3/17/2010
Posts: 98
GCT Trips Taken: 2
OAT Trips Taken: 5
Countries Visited:

With OAT/GCT: China, Peru, Ecuador, Ukraine, Russia, Kenya, Tanzania, Rwanda, Botswana, Zambia, Zimbabwe, South Africa, Argentina, Chile, Brazil, Uruaguay, Antarctica plus 40+ more countries on my own.

Traveler Since: 2007

March 05, 2015

It said on the ship "Corinthinian".  It is the only "Corinthinian" owned by GCCL.  My departure date was January 11 and we boarded the ship on January 15.

Judy

Author: luisa

Joined: 3/13/2010
Posts: 593
GCT Trips Taken: 6
OAT Trips Taken: 2
Countries Visited:

Bahamas, Cayman Islands, Canada, Mexico, Spain, France, Monoco, Croatia, Switzerland, The Netherlands, Belgium, Germany, Austria, Italy, Greece, Turkey, Egypt, Morocco, Chile, Argentina, Australia, New Zealand, Fiji. Ireland

Traveler Since: 2006

March 06, 2015

I just read these posts hoping to read more aout Judy's trip including Easter Island. Hope that will come soon. The overheated room doesn't sound good though.

I'm very surprised at the comments on the Cacique In. hotel in Bariloche. I've stayed there twice and didn't notice any noise except the lapping of the water on the rocks outside my lakeside room when I had the window open. The second trip I had a street side room, but no exceptional noise then either. Perhaps it was the time of year, but everyone in our group liked the hotel and I heard no one complain about noise.

Author: retirement

Joined: 7/30/2012
Posts: 29
GCT Trips Taken: 2
OAT Trips Taken: 7
Traveler Since: 2006

March 07, 2015

Thanks again Judy.

I wasn’t sure if GCT was still using the Corinthian 2 while the Corinthian was in Dry Dock.  Not too concerned about the cabin temperature as much as last minute change in ships, or possible last minute cancelation of our trip.  I was happy to hear I need not worry about either.  As long as we can flush the toilet and the balcony door opens, I’m good.  We have been so happy with our prior Small ship adventures, we are truly looking forward to the Corinthian Cruise.

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