Point of clarification: We (my wife and I) DID NOT complain and DID NOT request compensation. I cannot speak for others. GCT's financial adjustments were unsolicited and came as complete surprises. The adjustments certainly were appreciated, but in no way were expected.
GCT made what I thought were exceptional efforts to deal with an unfortunate situation: the lightning strike that temporarily disabled the ship. I doubt that any organization or person has the ability to control lightning.
The strike disabled the ship's computer and related equipment, and the necessary repair parts and technical support personnel had to be brought in from Costa Rica. It is my understanding that the anchored ship was prohibited by the Panamanian canal authorities from moving until the repairs had been completed, tested, and approved. The Canal folks there take extraordinary pride in safely and efficiently operating the Canal, and are unlikely to jeopardize their most valuable asset.
GCT provided other activities to compensate for the inconvenience: we went by van to Portobelo to tour the city and visit the old fortifications that Captain Henry Morgan and his men attacked and plundered; we took a successful wildlife walk; we toured the Gatun Locks expansion project (one of the highlights of the trip); we had a wonderful folklore dance performance; and perhaps other things, too--I have slept since then.
As I mentioned earlier, the zip line was cancelled for the safety of the group--the vendor's maintenance seemed to have been unsatisfactory. I seriously doubt that anyone would want to take a chance on such a ride.
Instead of the train ride, we saw the same scenery from our vans.
The jewelry workshop provided an in-depth demonstration of the lost-wax method of gold and silver casting. We found it fascinating.
All in all, this was a wonderful trip for us, and we have no complaints. The trip, like the other GCT/OAT trips that we have taken, made us very happy (traveling) campers.