After we paid for our 2 last trips, GCT has replaced important optionals: Pyrogovo Open-Air Museum on our 2012 Kiev pre-trip to Russia Revealed, and Pompei & Naples on our next 2013 Amalfi pre-trip to Discover Sicily.
The Kiev replacement was so bad, we & some others complained and got our money back. For our upcoming Almalfi pre-trip, Pompei & Naples has been replaced with Capri without the Blue Grotto, both for $130. Note, GCT Foundation supports Pompei, and it is still part of the Tuscany & Amalfi trip.
GCT did not notify us (15 trips Inner Circle) of these changes which were made last fall after we paid last Aug. If we had not checked GCT's site recently, we would not have found out until we received the printed itinerary 2 weeks before departure. Some travelers, who do not save a copy of the web itinerary they paid for, would get their surprise in the group meeting after arrival. This "Bait & Switch" policy creates bad blood/tips between Program Directors & the GCT travellers, who expect the itinerary they paid for.
When we called GCT again today, the call center person said that it was still Capri and said that there was a note in our file for the "Program Director to resolve". He also referred us to GCT's Terms & Conditions!
Let us know, what you think about GCT's "Bait & Switch" policy or itinerary changes that affected you!
A recent forum post complained about big changes to a Panama trip, but at least GCT apparently sent a letter/email notifying them of the changes.
We do appreciate GCT's forum/reviews for Q&A and feedback.