Here's another "attitude" story. It's similar to an apocryphal one about a South African woman, but this a true happening that I witnessed.
I was on a flight from Kansas City to Boston in the days when you had to check in again at the gate. I was flying first class on my way home from a family party in Omaha. Standing behind me in the line were two couples flying together and discussing the possibility of the plane being overbooked and volunteering to give up their seats, and they decided to do it when they checked in. Well, the plane wasn't overbooked, so they lost their seat assignments but not their tickets. Their seats, four together, were given to a rather poor looking family of two adults and two children. And those people raised such a fuss and carried on so, that I thought the police would have to come on board and remove them. Suddenly, from the back of the plane came the family ushered by two cabin attendants into four first class seats that were not taken.
The man sitting next to me and I called the attendants over and gave them our business cards in case they got into trouble about this. We volunteered to stand as witnesses for them. But they didn't think it would be necessary, and it wasn't.
We were left with such a good feeling about the situation. And I've never forgotten it.