On our OAT Egypt trip I purchased a souvenir at the Egyptian museum which had an issue. Our guide Sally promiced that we would have a chance for me to return to the museum for an exchange. I was willing to go to the museum on my own time and expense and make the exchange but Sally insisted it would not be necessary. We never did get back for the exchange so I gave the souvenir to Sally and agreeded to pay to have it shipped, in addition I gave her a large tip.
No souvenir had arrived after 4 months and two emails from me, with no responses. I contacted customer services at GC and they took the info and said they would solve the problem. 1 year and 6 months have gone by with 8 calls and emails later with no success. Each time the rep I speak to assures me it will be resolve soon. In one case the rep told me that the item was sent with an accompaning email in addition to a separate email with a tracking number. I recieved no emails from Sally and no package. When I requested GC to provide me with copies of these purported emails - no response.was forthcoming.
After some research I discovered that OAT/GC has one of the highest unresolved complaint rates in the world - over 100 times the rate of United Airlines, one favorite target for complaints.
Any suggestions on resolving this issue?