We did not, but inc fact should have anticipated that other loyal customers would rise to the defense of Grand Circle after we posted our feelings about a Grand Circle trip. After all, it's only natural that satisfied customers who have taken a number of Grand Circle trips would be fiercely loyal to the Company. In fact, we have joined in such defenses in other venues as well.
But to ally you who fiercely defended the company, it would have behhved you, luisa especially, to have taken a look at our profile. We have 10 Grand Circle/OAT trips under our belts, so we are not simply 'casual' customers of the company. We have gtaken those trips precisely BECAUSE prior trips not only met and exceded our expectations, but also because we believed that we got the best value for the money, and were more than completely satisfied with the trio. Very likely the same reasons most of those who rose to the dfense of the company in opposition to our post share.
But we would have expected that a bit more attention had been paid to our history. As we said previously, we are not casual customers; we are long time customers, so when a long time customer posts something negative, a better response would be to evaluate those comments in context to the experience before one jumps to a defense. Our comments, went essentially to policies of Grand Circle, which apparently were not even considered by various responders, who attempted to excuse Grand circle's actions as opposed to critically evaluating them.
As long time customers familiary with Grand Circle's trips andpolicies, we felt that this trip shortchanged the clients, and was not up to the usual Grand Circle experiences that we had come to know and appreciate as a result of our ten prior trips. It is regrettable that no poster who replied, luisa in particular who suggested that Grand Circle is not us, either understood our background or knowledge of Grand Circle from past practice and experience.
As long time customers, who BTW, have another pending trip to Nepal booked, we issue our criticisms not to be excused, but to be taken constructively so the company can improve to provide us with the experiences that we, as long time clients have compe to appreciate, and that new clients would want. We had written a long letter to International Travel News last year regarding the lack of Grand Circle/OAT in failing to provide for any advance notice about the extremely dusty conditions in the Kenya/Tanzania trip during the dry season. Guess what is now in all their handbooks for this trip?
In short, everyone who replied to our post should have considered the source. Long time customers, such as ourselves, look for the company to correct the problems, even more so, because we are long time customers and have taken many trips and know what experiences clients SHOULD have, but didn't on a particular trip. Our motivation is to remain with Grand Circle, but not to blindly, present the position that the company can do no wrong and everything is wonderful. It usually is, but sometimes it is not. This was one of those times.
And so, luisa, in particular, Grand Circle is INDEED for us, but we want the level of the trip to be consistent with our expections that our prior EXPERIENCES have demonstrated, and that this one did not.