On July 2, 2011 three couples of us reserved the Norwegian Coastal Voyage & Lapland trip to depart on July 2, 2012. We paid the entire account in August, including airfare. We were told at time of booking that the new True Choice Air would be effective for 2012 departures and that we could return from Copenhagen rather than the trip's planned Oslo.
On Sept 26, 2011, we spoke with a GCT rep and were told the only additional charge for changing our air plans from Oslo on July 19 to Copenhagen on July 26 would be to pay a service charge of $100 per person. There would be NO additional charge for airfare.
Imagine our dismay when the itinerary arrived in my email yesterday. We were booked with the tour to depart Oslo for home on July 19, not the requested Copenhagen on July 26. When I called GCT this morning, the best the air travel rep said he could do would be to depart Oslo on July 26 at an additional cost of $500 per person. This is the new "True Choice Air" plan? We don't want to go back to Oslo! We want to fly back home from Copenhagen!
To say we are very disappointed in GCT is an understatement! This is our 4th GCT/OAT trip and the first one we feel we've been cheated!