Just a heads up for everyone. I just checked our tour invoice, and an additional charge for currency fluctuation and fuel increases has been added to the balance.
I talked with two different people at GCT who say that this increase has been applied across the board to all GCT and OAT trips. They are absolutely inflexible, and categorically refuse to remove this new charge which was applied without any notice. I offered to prepay the full amount before this surprise increase, but that was not acceptable to GCT. In fact, I was "strongly urged" to use the Good Buy Plan, so that I wouldn't be subject to further price increases.
As far as currency fluctuation is concerned, the value of the dollar has improved against the euro - so that makes absolutely no sense. For our river cruise, if GCT collects an extra $100 from each of the approximately 100 passengers, that equates to an additional $10,000 for GCT. The rise in the price of fuel - partially offset by the recent strength of the dollar against the euro - does not merit this surprise increase.
Customers should have been notified before this price increase was added to their invoices.
This is very poor customer relations on the part of Grand Circle.