Frequently Asked Questions


  • If I cancel my trip, how will I be refunded?

    If you need to cancel your trip for any reason, please call us as soon as possible, and follow up in writing. You are also required to return any airline tickets that may have been issued to you. Cancellation refunds will be calculated as of the date we receive your written cancellation. We will issue your refund in the manner in which we received your payment. If you paid your deposit by credit card and your balance by check, your refund will be divided accordingly. Refunds are generated manually by our accounting department to ensure accuracy. Please allow for a 30-day processing period before receiving your refund. View our full Cancellations & Refund policy
  • Will I have to pay a fee for canceling my reservation?

    There is a non-refundable, $300 per person processing fee for each trip you cancel, which reflects our costs of administering a reservation. Other cancellation fees depend upon your trip type and time of cancellation. View our full Cancellations & Refund policy