The Reward is Your Satisfaction

Too often service seems to be put aside in the interest of speed or convenience. You begin to wonder if the person pouring your coffee or at the supermarket checkout who wishes you a nice day is being sincere. That’s the exact opposite of the experience we want you to have when traveling with Grand Circle Cruise Line, and I’m proud to say—yet again—that what we are doing appears to be working.

Readers of Travel + Leisure magazine have once again lauded us, and in the June issue we’re featured as a “Top 5 World’s Best Service River Cruise Line.” This comes on the heels of being named to Condé Nast Traveler’s 2013 Gold List and Platinum Circle of World’s Best River Cruise Lines—and being ranked the #1 “World’s Best River Cruise Line” in their 2012 Readers’ Choice Awards.

By reading the Traveler Reviews you post on our website, it's easy to see why we ranked so highly—like this comment from 26-time traveler Rae Ann Wright about her Russia Revealed vacation. “Our tour leader, Yulia, was absolutely wonderful! She was friendly, caring, attentive, pleasant, and an expert in all things Russian, in addition to being extremely knowledgeable.” She had high praise for the rest of the crew, too. “The young people serving in the dining room and at the reception desk, etc., were a real delight, as they were always smiling and friendly.”

Seven-time traveler also had this to say about her Volga River experience: “You could not ask for a better Captain,” she wrote. “We were on the Tikhi Don …our Captain Constantine and his staff were out to wave us off on every excursion.”

Whether it’s praise like this or not, we always want to hear what you have to say because it helps us to make the improvements you want, and to maintain the level of excellence that helped earn us this latest time in the Travel + Leisure spotlight. Thanks to all of our faithful travelers who voted for us—but as always, the highest praise of all is always reserving a trip with us.

Do you have feedback about a trip you’ve taken that you’d like to share with me? Was there a crew member or Program Director who made your time abroad especially memorable? Email me at I look forward to hearing what you have to say!