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Author: pauline

Joined: 3/9/2010
Posts: 977
GCT Trips Taken: 11
OAT Trips Taken: 0
Countries Visited:

England, Scotland, Ireland, France, Belgium, Holland, Germany, Italy, Sweden, Norway, Denmark, Finland, Malta, Israel, Australia, New Zealand, China, Mexico, Colombia, Costa Rica, Guatemala, Canada, Russia, Ukraine

Traveler Since: 1999

August 20, 2013

What happened to the reviews??  This morning when I checked, there were 89 reviews and mine was the most recent.  Grammyflo's review was number 86 and then there were two more and then mine.  Now, there are three.  Mine and the two previous ones.  And mine says that was the only review I've posted.  I know I posted one for Ireland two years ago, and it was there this morning.  What's going on?

Pauline

Author: janice!

Joined: 3/18/2010
Posts: 277
GCT Trips Taken: 7
OAT Trips Taken: 0
Traveler Since: 1999

August 20, 2013

I just checked the reviews for several trips and none of them had any reviews more than 2 months  Someone must be messing with the database. Perhaps if you check later, the old ones will have been restored.

Author: grandcircle

Joined: 3/5/2010
Posts: 279
GCT Trips Taken: 0
OAT Trips Taken: 0

August 20, 2013

Hello Everybody -

Thank you for posting these comments. We currently have 89 reviews for our Seine: Paris to Normandy river cruise so I am not sure why only 3 reviews are displayed.

I will be working with our Development team to get this resolved.

Kind Regards,

Michelle

GCCL/GCT Forum Moderator

Author: nanaandpapa

Joined: 3/30/2011
Posts: 524
GCT Trips Taken: 12
OAT Trips Taken: 4
Countries Visited:

Aruba, Austria, Australia, Bermuda, Belgium, Botswana, Canada, China, Croatia, Czech Republic, Denmark, Dominican Rep., Egypt, England, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Luxembourg, Mexico, Namibia, Nepal, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Russia, South Africa, Spain, St. Marten (fr), St. Martin (nd), Sweden, Switzerland, Thailand, Turkey, Ukraine, USA, Vatican, Zimbabwe

Traveler Since: 2002

August 20, 2013

 The system knows that the reviews have been posted, as it won't let me repost.

Author: grammyflo

Joined: 3/15/2010
Posts: 177
GCT Trips Taken: 13
OAT Trips Taken: 0
Traveler Since: 2002

August 20, 2013

ost Helpful

Highest to Lowest Rating

  •  
  •  Lowest to Highest Rating
  •  
  •  Most Recent
  •  
  • Now you can sort these reviews under four
  •  criteria. I find this embarrassing and divisive.Grand Circle should hire someone who knows what they are doing with websites.
  •   You can see here how difficult it is to punctuate properly.

 

 

Author: pauline

Joined: 3/9/2010
Posts: 977
GCT Trips Taken: 11
OAT Trips Taken: 0
Countries Visited:

England, Scotland, Ireland, France, Belgium, Holland, Germany, Italy, Sweden, Norway, Denmark, Finland, Malta, Israel, Australia, New Zealand, China, Mexico, Colombia, Costa Rica, Guatemala, Canada, Russia, Ukraine

Traveler Since: 1999

August 20, 2013

I don't even understand this.  Why didn't they leave well enough alone and just add the ability to comment.  That was all that was needed.  If it ain't broke, don't fix it.

Pauline

Author: pauline

Joined: 3/9/2010
Posts: 977
GCT Trips Taken: 11
OAT Trips Taken: 0
Countries Visited:

England, Scotland, Ireland, France, Belgium, Holland, Germany, Italy, Sweden, Norway, Denmark, Finland, Malta, Israel, Australia, New Zealand, China, Mexico, Colombia, Costa Rica, Guatemala, Canada, Russia, Ukraine

Traveler Since: 1999

August 29, 2013

I just looked at the reviews again.  There were 90, since Grammyflo's review has been removed.  Now there are 89, and my review has been removed.  What's the use of all this?  You say that only the person who posted the review can remove it.  I didn't remove it.  But I will never write one again.

Author: suekansas

Joined: 3/12/2010
Posts: 26
GCT Trips Taken: 14
OAT Trips Taken: 16
Traveler Since: 2003

August 30, 2013

I have a comment about "reviews" also.  A couple days ago I was looking at my latest review which if of the "Elbe River Cruise".  I will say that it annoys me that after I go to the trouble of posting the reviews it now indicates that my husband has written them.  There is no way to change that.  Before all the changes I could type my name in. 

But even more annoying is the fact that I accidently pressed "trouble with review."   Well don't do that....it has completely disappeared.  Michelle on this forum told me that now it is reviewed for inappropriate content.  If there is anything inappropriate in my comments I will eat my hat.  It is highly (or should I say was) complimentary of GCT. 

So I guess someone can just go to review after review and press "trouble with review" and that certainly will make them disappear.  I think after pressing that, a note should pop up and ask if you are sure you want to report it for inappropriate content.  How is one to know?  As of today my review is still not back up.  So, I guess my efforts to always post a reveiw of our trips is rather worthless. 

Author: pauline

Joined: 3/9/2010
Posts: 977
GCT Trips Taken: 11
OAT Trips Taken: 0
Countries Visited:

England, Scotland, Ireland, France, Belgium, Holland, Germany, Italy, Sweden, Norway, Denmark, Finland, Malta, Israel, Australia, New Zealand, China, Mexico, Colombia, Costa Rica, Guatemala, Canada, Russia, Ukraine

Traveler Since: 1999

August 30, 2013

I agree.  Since I made my previous post yesterday although it's dated today (and that's a whole other issue) and nobody from GCT has responded, it's obvious that the reviews are not really that important.  Especially, since so many of us have complained about the new format at great length and the only gesture of conciliation is that they will return the date traveled to the review.

I had thought that Grammyflo had removed her own review, since GCT always says that they don't, no matter how unfavorable they are.  Hers was very favorable, mine was very favorable, and you say yours was.  So there was no reason for them to have been removed.  Except that the website isn't working.

Author: grandcircle

Joined: 3/5/2010
Posts: 279
GCT Trips Taken: 0
OAT Trips Taken: 0

August 30, 2013

Hello Everybody -

Thank you for your comments - and your patience.  I am looking into why reviews disappear if you click the "Report A Problem" button - that is not the intented functionality.  Grammyflo, I found your review & resubmitted to our queue to be posted.

In the meantime, I will be working with our Development Team on this issue. I will post an update by Friday, September 6, 2013 (we have some people out on vacation).

Kind Regards,

Michelle

GCT/GCCL Forum Moderator

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