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Author: mewslp

Joined: 5/15/2011
Posts: 41
Traveler Since: 2002

June 07, 2013

 Since I can't access the OAT website on either my MAC or my IPad, I'll post here.  When I went on OAT site a few days ago on a PC (not mine)  I discovered that there are multiple posts about this problem.  My only browser is Safari; I have deleted the cache numerous times and reset everything I'm prepared to reset; none of this helps.  The complaints have been going on long enough that this should have been solved by now.  My email via the "contact" button has gone unanswered.  I would appreciate hearing from Grand Circle about what they are doing about the problem, and when they expect it to be solved.  I am having withdrawal pains from missing the OAT Forum and the UA reviews.

Author: grandcircle

Joined: 3/5/2010
Posts: 263
Trips Taken: 0

June 08, 2013

Hello Mewslp -

We apologize for the inconvenience you are experiencing with the OAT website. We are still working on the situation on our end.

In the interim, we do have a manual work around which should help:

1. Clear your cache

2. Close your browser

3. Open your browser & log in

Kind Regards,

Michelle

GCT/GCCL Forum Moderator

Author: tickledpink

Joined: 9/10/2013
Posts: 20
Countries Visited:

Rhine & Danube Christmas markets cruises, Egypt, Jordan, Turkey, UK, Ireland, most of Western Europe, Scandinavia, Leningrad no-visa cruise from Helsinki in '78, Hawaii, Alaska, NYC, Florida, Arizona & Utah national parks, Sedona and North Dakota.

Traveler Since: 1995

September 09, 2013

 Hi Mewslip -

I was unable to log onto my reservations or access any trip info if I was logged in on any computer mac or pc with any browser on GCT and OAT. Clearing the cache, deleting cookies allowed me to access the site, but once I logged in, up popped the error message page when I tried to look at trips or my account.

I reregistered under the email I get my communications through and got through. Then when I was looked at my account it turns out my customer number was changed sometime in the last few weeks! I've only been on 2 trips and don't see how I could have had 2 numbers, unless my father's # was used on my first trip. (Egypt with OAT). The last 2 catalogs and trip invoice dated 6/25 all have the cancelled customer #, but my new Inner Circle card has the new number.

Could they have changed your customer number too?

Jane

Author: mewslp

Joined: 5/15/2011
Posts: 41
Traveler Since: 2002

September 10, 2013

 GCT has fixed the problem that affected people using MAC with Safari, so all is well with me; hope your number problem is soon sorted out as well!

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