The Leader in Small Ship and River Cruising Worldwide
Worldwide Discovery at Extraordinary Value Since 1958
Effective Date: July 22, 2013
Grand Circle is constantly striving to provide excellent service to you while building a long-lasting relationship. To achieve these goals, we occasionally need information supplied by you when you visit our website. We value your privacy and protect your personal information as described in detail below.
Before submitting your personal information to our website, please read this policy carefully to learn about our privacy practices, keeping in mind these two important points about our commitment to you:
We do not share your personal information, except in order to provide services and information to you, or as required by law. Grand Circle does not partner with third-party advertisers. Your personal information is shared only with our own affiliated companies and with vendors in order to deliver information and services to you, except in very special circumstances (such as legal proceedings) as described below.
We are committed to protecting your personal information. We have put in place procedures designed to keep your information protected, including using encryption technology to process financial information.
Grand Circle may collect personal information such as names, company names, titles, addresses, telephone numbers, fax numbers, e-mail addresses, and payment information (such as credit card numbers) from users on a voluntary basis. For example, we collect personal information through the establishment of a “My Account” and in connection with payments made through this Website.
Information of a non-personal nature.
Grand Circle automatically collects some information about your computer when you visit www.gct.com and www.oattravel.com. In addition to personal information, Grand Circle may also gather non-personally identifiable information, which may be used by Grand Circle. Generally, “non-personally identifiable information” means information that is collected by automatic or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use our website, your browser and devices communicate with servers operated by us, our business partners and service providers to coordinate and record the interactivity and fill your requests for services and information.
Our websites actively log and record information of a non-personal nature such as referral websites, visits, length of sessions, domains, browser software and more. We aggregate and use this non-personal data to improve our website experience for you. We also record the IP address of the computers that visit our website. We also may collect information about your online activity, such as content viewed and pages visited. One of our goals in collecting this automatic information is to help us understand the interests of our travelers and customize your user experience.
Cookies and other web technologies.
Grand Circle uses an email delivery and marketing company to send emails. Pixel tags and cookies are used in those email messages and at our websites to help us maximize the effectiveness of our marketing and our websites. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences and your use of our websites. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. The data on your use of our site may be linked to the personal Information you have chosen to share with us when you register.
Most internet browsers automatically accept cookies. However, you can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, your ability to use some features on our site may be impaired. Certain visitors to our site may have previously received targeted promotional materials relative to the site.
How we use your information
Grand Circle does not sell or rent your personal information. Any information that you voluntarily submit may be used by us to provide you with enhanced services such as providing you with products and services that you may have requested. We have the utmost respect for your privacy and security. Grand Circle uses the information we collect about you for the following general purposes:
For registration and to manage your account, including to facilitate your access to and use of our site
To improve the content of our websites
To customize the content and/or layout of our page for each individual visitor
To process payments and information requests
To communicate with you
To enable us to publish your reviews, forum posts, and other content to the Grand Circle community
To respond to your questions and comments
To measure interest in and improve our products, services, and website
To notify you about special offers and products or services available from us that may be of interest to you
To solicit information from you, including through surveys
To resolve disputes or troubleshoot problems
For other administrative and analytical purposes such as information systems management, accounting, billing and audits, marketing, customer-relations correspondence, and/or operation of frequent traveler programs
With whom we share your information
Grand Circle may contract with third parties to process payments and information requests, and these parties would have access to personal information in fulfilling their duties. We also may share your personal information with our affiliated companies in connection with delivering services and information to you and with other parties in connection with the arrangement of travel services, such as hotels and providers of transportation. We also may share your personal information with the Grand Circle Foundation. The information we collect is not shared with other organizations for commercial purposes.
Your privacy is important to us. Any information that we collect online or via the telephone is done to provide you with the best website experience and service possible.
We reserve the right to disclose personal information as we determine may be required by law or governmental authorities. We also reserve the right to sell, license, or otherwise transfer to a third party, personal information in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the assets or ownership interests of Grand Circle LLC or its affiliated entities. Subject to the foregoing, we do not sell your personal information.
When you voluntarily disclose information about yourself in the content that you submit to this website (e.g., personal information such as your name, phone number and personal web address) through a Traveler Review or other public posting on the website, this information will be publicly available, can be collected and used by third parties and may result in unsolicited messages from others. Such activities are beyond our control. Please refrain from disclosing personal information on this website that you intend to keep private.
Please also note that by submitting a Traveler Review or other public posting on this website, it becomes the property of Grand Circle LLC, and we may reproduce some or all of it in our promotional materials—either elsewhere on our website, in an email, or in our catalogs. You also authorize us to disclose your last name, hometown and state, and travel history with us in connection with the review.
Social media services.
You can choose to access certain third party social media websites and services through our site (such as Facebook). When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
Grand Circle wants to make it easy for you to take advantage of travel-related opportunities on our websites. One way we do this is by sending you e-mail messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our sites.
If you do not want to receive email from us in the future, please let us know by sending us email at the below address, calling us at the below telephone number, or writing to us at the below postal address. We reserve the right to send you occasional service-related emails about your account even if you voluntarily opt-out of email notifications.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided below, emailing us at the below address, or writing to us at the below postal address. To be removed from our mailing list, please provide us with your exact name and address.
Grand Circle does not partner with or have special relationships with any third-party advertisers or ad server companies.
How we protect your information
Although no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, we use encryption when transmitting your personal financial information between your system and ours.
Grand Circle does not knowingly collect personal identifiable information from children under the age of 18. If you are under the age of 18, please do not provide your name and address or other contact details or any other personally identifiable information of any kind whatsoever. If you are a parent or guardian of someone under the age of 18 who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us at the above address or phone number.
We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
Visiting our websites from outside the United States
If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
Terms and modifications to this privacy statement
How you can contact us
Any questions? Schedule a call with our expert Travel Counselors at a time that’s convenient for you. Fill out the form to the right, and we’ll call you to:
Find your best possible value
Compare travel dates based on weather, pricing, and more
Coordinate plans with friends or family
Check the availability of single spaces and extensions
Answer any other questions
Or, make your reservation
Send any questions you have about your reservation to one of our Traveler Counselors! Complete the form to the right and an email with your question will be sent to our Traveler Support Department. We will contact you by your preferred method to answer your questions about your reservation, such as: