I'm glad GCT reads these forums, because I sure cannot get anyone on the phone to talk to! Come on guys - one day I spent over an hour on hold. I wrote to GCT about that experience and the next time I called, I had nearly no wait. Now I received a message from GCT to call them....about? My upcoming trip maybe? I tried to call...waiting on hold for quite some time only to finally receive a message to leave a message - only thing was, the machine didn't let me leave a message. First it asked for my customer number and in the middle of me looking it up, the system hung up on me. That was two days ago. I tried to call again today, got put on hold again and waited and waited and then rec'd another message to leave a message - but this time I was not required to provide my customer number (although I was ready this time!).
You REALLY need to have more phone support. It is soooo frustrating from the customers end - especially to wait on hold only to receive a message to leave a message! Why didn't it just give me that option in the first place instead of making me wait?
You know, I thinK GCT would do well to call the Social Security Administration and see how they handle their call load - much more efficient than GCT. You are immediately given an option to be placed into a return call cue or hold - your choice. And the que works - they call when they say they will.
GCT's customer support and relations is really lacking in this department. Since phone support is the 'face of the company' it is vital to maintaining and growing any business, and the cause for the decline and demise of many.
I would really really hate to have some type of emergency while traveling and have to call GCT - I'd never get them on the phone! :-(